Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and Cruse Control LLC, a Delaware limited liability company with its principal place of business in Denver, Colorado (“Cruse Control”, “we”, “us”). They cover your use of our website at crusecontrol.ai, your account, and the training, support and consulting services we sell (together, the “Services”).

By creating an account, making a purchase, or using the Services, you accept these Terms, our Privacy Policy and our Subscription, Cancellation & Refund Policy, which are part of this agreement. If you are accepting on behalf of a company or other organisation, you confirm that you have authority to bind it, and “you” means that organisation.

The Services are intended for customers in the United States. If you do not accept these Terms, do not use the Services.

Cruse Control provides AI training and consulting. What we sell today:

• Individual – Training 30 Minute Session — a one-off, 30-minute one-on-one training session, delivered by video call: we help you choose the right AI tools for what you do, connect them to what you already use, and leave you with a plain-language plan for what comes next.
• Individual – Business-hours Support — a monthly subscription giving you an ongoing line to our team during business hours, delivered through our premium Discord server.
• Composed engagements — larger training, advisory and build engagements configured on our site and scoped with you directly.

After you purchase a session or engagement, a member of our team contacts you to schedule it. Sessions are delivered by video call or through Discord, as agreed with you.

We may add, change, or discontinue features of the Services. “Business hours” support means we respond during our normal working hours; it is not an availability guarantee or an emergency service.

Our recommendations reflect our professional judgment at the time we give them, based on what you tell us and on tools and services that change quickly. Third-party AI tools we recommend or configure are built on large language models, which can produce output that is inaccurate, incomplete, out of date, or confidently wrong. You are responsible for reviewing and validating any AI output before you rely on it or put it in front of your own customers.

If a decision has legal, financial, or regulatory consequences for you, take advice from a licensed professional who owes you a duty and knows your circumstances. We do not owe you that duty.

You must be at least 18 years old and legally able to enter into a contract. You sign in with Google; you are responsible for the security of your Google account, your Discord account if you connect one, and everything done through your Cruse Control account. Tell us promptly if you believe your access has been compromised.

Purchases attach to your account, and paid access is personal to you (or, for an organisational purchase, to the agreed number of people). Sharing, reselling or transferring your access is not permitted (section 7).

Prices are stated at checkout, plus any applicable tax. Payments are processed by Stripe; we never see or store your full card number.

Subscriptions renew automatically. By subscribing you authorise us and Stripe to charge your payment method the subscription price, plus any applicable tax, at the start of each billing period until you cancel. The renewal terms are disclosed to you at checkout, next to the consent box, before you pay, and we keep a record of what you agreed to. There is no minimum term and no cancellation fee.

If we change the price of your subscription, we will tell you in advance; the new price applies from your next renewal, so you can cancel before it takes effect. If a payment fails or is charged back, we may suspend access until it is resolved.

You can cancel a subscription at any time, online, in one step, from your account page. Cancellation takes effect at the end of the current billing period: you keep access until the end of the period you have already paid for, and you are not charged again.

Fees are non-refundable, with these exceptions and no others: (a) if a charge is the result of our billing error, we refund it; (b) if we terminate your subscription without cause, we refund the unused remainder of the current billing period pro-rata; and (c) if you buy a one-off training session and we are unable to schedule and deliver it, we refund it in full. There are no pro-rata refunds for partial billing periods when you cancel.

The full policy, including how failed payments and chargebacks are handled, is our Subscription, Cancellation & Refund Policy. If that page and this section ever differ, that page governs.

You agree not to:

• share, resell, sublicense or transfer your access, or use one purchase to serve more people than it covers;
• attempt to circumvent payment, entitlement gates, or rate limits, or to access another customer's account or data;
• upload malware, attack our infrastructure, or interfere with the operation of the Services or with other customers;
• harass, abuse or threaten our staff or other members of our Discord community;
• use the Services for any unlawful purpose, or in breach of any law or third-party right;
• submit content you do not have the right to submit, or that contains someone else's personal or confidential information without authority;
• scrape, mirror or bulk-extract our content or use it to build a competing service.

We may investigate suspected breaches and may suspend or terminate access under section 13.

Your materials stay yours. You retain ownership of the documents, data and other material you share with us (“Your Materials”). You grant us a non-exclusive licence to use Your Materials solely to deliver the Services to you, and we treat non-public materials you share with us as confidential.

The platform stays ours. We retain all rights in the Services and everything we bring to them — our software, methods, templates, frameworks, training materials, documentation, and the Cruse Control name and marks. Nothing in these Terms transfers any of that to you.

Deliverables. When an engagement produces deliverables for you — plans, configurations, reports, or custom material — you get a perpetual, non-exclusive licence to use them for your own business purposes once they are paid for. Where a deliverable is built with or on third-party tools, your use of those tools is governed by their own terms (section 9).

Feedback you give us about the Services may be used freely and without obligation to you.

Parts of the Services run on, or connect you to, services other companies operate: Discord (our support community), Stripe (payments), Google (sign-in), and the AI tools and platforms we recommend, configure or train you on. Each of those is governed by its own terms and privacy policy, between you and that company.

We do not control third-party services and are not responsible for their availability, pricing, output, or changes to them. If a tool we recommend changes or shuts down, we will help you adapt where we reasonably can, but we do not warrant any third-party service.

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, secure or error-free, that any recommendation or deliverable will produce any particular business result, or that any third-party service or AI output will be accurate or available. Some jurisdictions do not allow the exclusion of implied warranties, so parts of this section may not apply to you.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, goodwill or data, however caused and on any theory of liability, even if advised of the possibility.

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Services is limited to the greater of the fees you paid us in the 12 months before the event giving rise to the claim, or $100.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct.

You will indemnify and hold harmless Cruse Control and its members, officers and personnel from any third-party claim, loss or expense (including reasonable legal fees) arising from your use of the Services in breach of these Terms, from Your Materials, or from your violation of law or of someone else's rights.

You may stop using the Services and cancel any subscription at any time (section 6).

We may suspend or terminate your access immediately if you breach these Terms, if your use creates legal, security or safety risk, if payment fails, or if we are required to by law. We may also discontinue the Services, or any part of them, on reasonable notice; if we terminate your subscription without cause, the refund in section 6 applies.

On termination, your right to use the Services ends. Sections 3, 8, 10, 11, 12, 15 and 16 survive termination.

We may update these Terms. If a change is material, we will give notice — by email or on the website — before it takes effect. The “last updated” date at the top of this page always reflects the current version. Continuing to use the Services after a change takes effect means you accept the updated Terms; if you do not accept them, stop using the Services and cancel any subscription before the effective date.

These Terms are governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules. The state and federal courts located in Denver County, Colorado have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party consents to their jurisdiction. Nothing in this section prevents either party from bringing a qualifying claim in small-claims court, and nothing deprives you of the protection of consumer-protection rules of your home state that cannot be waived by contract.

These Terms, together with the policies referenced in section 1 and any engagement-specific terms we agree with you in writing, are the entire agreement between you and us about the Services. If a provision is unenforceable, the rest stays in force. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor in connection with a merger, acquisition or sale of assets. Nothing here creates a partnership, joint venture, agency or employment relationship, and there are no third-party beneficiaries. Neither party is liable for failure to perform due to events beyond its reasonable control.

Questions about these Terms: contact@crusecontrol.ai.